Returns & Exchanges
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must be unworn, unused, with tags attached, and in its original packaging. You will also need to provide proof of purchase or your order confirmation.
Starting a Return
To begin a return, please contact us at:
Email: support@voidsociety.com
If your return is approved, we will provide instructions on how and where to send your item.
Return Address:
10B New England Road
Brighton, BN1 4GG
United Kingdom
Please note that returns sent without first contacting us will not be accepted.
If you have any questions regarding your return, you can always contact us at support@voidsociety.com.
Damaged or Incorrect Items
Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately so we can review the issue and resolve it as quickly as possible.
Non-Returnable Items
Certain items cannot be returned, including:
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Sale items
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Gift cards
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Custom or personalized products
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Exchanges
The quickest way to exchange an item is to return the original product first. Once your return is accepted, you can place a new order for the desired item.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason.
Returned items must still be unworn, unused, with tags attached, and in their original packaging, along with proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved or declined.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that banks and payment providers may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@voidsociety.com.